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Privacy Policy

Your privacy and the security of your personal data are paramount to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our website and services, by the General Data Protection Regulation (GDPR).

Data Controller Identification

Puzzle Room Unipessoal Ltd, based at Rua São Sebastião da Pedreira 100A 1050-209 Lisbon, is the entity responsible for processing your personal data. 

Personal Data Collected

We collect information you provide directly, such as name, email address, and phone number, when you book one of our escape rooms or subscribe to our newsletter. Additionally, we collect navigation data and cookies to enhance your experience on our site.

Purposes of Data Processing

Your data is processed for reservation management, communication of offers and news, continuous improvement of our service, and statistical analysis of site visits.

Legal Basis for Processing

The processing of your personal data is based on your consent, the need to fulfill a contract (reservations), and our legitimate interest in promoting and improving our services.

Data Recipients

We do not share your data with third parties, except when necessary to provide the requested service or due to legal obligations.

International Transfers

We do not transfer personal data outside the European Economic Area.

Retention Period

Your data will be retained for the period necessary to fulfill the purposes for which it was collected, respecting legal retention periods.

Data Subject Rights

You have the right to request access, rectification, erasure, restriction of processing, and portability of your data, as well as the right to object to its processing.

Exercise of Rights

You can exercise your rights by contacting us at

Security Measures

We implement technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

Use of Cookies

We use cookies to enhance your experience on our site. Our cookie policy is detailed on our website.

Changes to the Privacy Policy

This Privacy Policy may be updated. Any changes will be communicated on our website and, if necessary, through other means of communication.


For any questions related to this Privacy Policy, please contact us at or by phone at +351 213 420 437.